Privacy Policy mama4 Platform

Welcome to the mama4 Privacy Policy. This document transparently explains how mama4 ("we", "the platform") collects, processes, stores, and protects your personal information ("Member", "Player") when you use our wagering platform at mama4.win.

We understand that your trust is the most valuable asset we can hold. That is why we are committed to ensuring every piece of data you share with us is handled with full integrity, transparency, and accountability. Your privacy is not merely a slogan to us — it is at the core of how we operate every day.

By registering an account or using mama4's services in any manner, you agree to be bound by the terms set out in this Privacy Policy. This policy should be read together with Terms & Conditions ours, which forms part of the overall agreement between you and the mama4 platform.

Mama4 collects several categories of personal information depending on how you interact with our platform. The following are the types of data we may collect:

We may also receive information about you from third-party sources such as payment service providers and identity verification agencies, solely for verification and fraud prevention purposes.

Every piece of data we collect has a clear and legitimate purpose. mama4 uses your personal information for the following purposes:

• Account Management: Creating, verifying, and maintaining your account on the mama4 platform.
• Transaction Processing: Processing deposits, withdrawals, and all other financial activities quickly and securely.
• KYC Verification: Meeting identity verification requirements to ensure the security of your account and regulatory compliance.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support when needed.
• Platform Communication: Sending account-related notifications, promotions, and relevant service updates.
• Fraud Prevention: Detecting and investigating any suspicious activity to protect all our members.
• Platform Improvements: Analysing usage patterns to improve the gaming experience and platform usability.
• Legal Compliance: Fulfilling legal and regulatory obligations imposed on our platform.

Mama4 does not share your personal information with external parties except in the following situations that have been agreed upon or are legally required:

• Payment Service Providers: To process your deposits and withdrawals, the necessary transaction details are shared with our carefully selected payment gateway providers.
• Identity Verification Providers: Our KYC partners receive only the minimum information necessary for identity verification purposes.
• Legal Authorities: We will disclose information when required by a court order, subpoena, or official request from a legitimate authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred but the same level of protection will continue to apply.

All of mama4's third-party partners are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes. We select partners based on their security and privacy standards.

Mama4 continuously invests in best-in-class security infrastructure to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Key security measures we have implemented include:

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
• Passwords are stored using strong cryptographic hashing algorithms — we never store passwords in plain text.
• Strict role-based access control (RBAC) to limit internal staff access to user data.
• 24/7 monitoring to detect any unusual activity or intrusion attempts.
• Regular security audits conducted by independent third parties.
• Two-factor authentication (2FA) for access to internal administration systems.

Mama4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us enhance the user experience.
• Functional Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in an aggregated and anonymous manner.

You can manage or block cookies through your web browser settings. Please note, however, that blocking essential cookies may disrupt the functionality of the mama4 platform.

Mama4 recognizes and respects your rights regarding personal data. As a member of our platform, you hold the following rights, which you may exercise at any time:

To exercise any of the above rights, please contact the mama4 customer support team. We will process your request within the timeframe required by applicable law.

Mama4 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. Retention periods depend on the type of data and its intended use:

• Active Account Data: Retained for the entire period your account remains active on the mama4 platform.
• Financial Transaction Data: Retained for a minimum of seven (7) years to comply with financial and tax legal requirements.
• KYC Documents: Retained for the duration of the active account period plus a minimum of five (5) years following account closure.
• Communication Logs: Retained for two (2) years for customer support and dispute resolution purposes.
• Technical Data (Server Logs): Retained for ninety (90) days for security and technical diagnostics purposes.

Once the retention period has ended, your data will be securely deleted or anonymised in accordance with our internal procedures.

Mama4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments take effect immediately upon publication on this page.

When significant changes occur, we will endeavour to notify you via in-platform notifications or your registered email. Nevertheless, it remains your responsibility to review this page periodically to stay informed of the latest applicable privacy policy.

If you have any enquiries, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mama4 Data Protection Officer (DPO) team through the following channels:

• Privacy Email: [email protected]
• Customer Support: Available 24 hours a day, 7 days a week via in-platform live chat.
• Response Time: We are committed to responding to all privacy-related enquiries within 72 business hours.

We value every piece of feedback received and pledge to address every enquiry with seriousness and professionalism. Your trust is our priority, and we are ready to clarify any aspect of this Privacy Policy you may require.