Terms and Conditions Mama4 Platform

Welcome to mama4, an online betting platform built specifically to meet the needs of players in Malaysia. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "Player") and mama4 ("Platform", "We") when you register, access, or use any of the services provided under the mama4.win domain.

By creating an account or using our platform in any way, you explicitly agree to be bound by all provisions contained in this document, together with our Privacy Policy and Responsible Gaming Policy, which are considered part of this Agreement.

If you do not agree with any part of these terms, please stop using the mama4 platform immediately. Continued use of our platform following the publication of any amendments shall be deemed acceptance of the updated terms.

To register and use mama4's services, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Possess full legal capacity to enter into a binding agreement.
• Not appearing on any active self-exclusion or gambling prohibition list.
• Not a citizen or resident of any jurisdiction where online gambling activities are prohibited.
• Registering as a private individual — corporate or partnership accounts are not permitted.

Each player is only permitted to hold one (1) active account at mama4. Opening multiple accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts without any compensation.

During registration, you are required to provide true, accurate, and current information including your full name, date of birth, email address, and mobile number. Inaccurate information may result in your account being suspended until verification is complete.

The Know Your Customer (KYC) process is mandatory before your first withdrawal is processed. Documents that may be requested include a national identity card, passport, or other supporting documents verified by the relevant authorities.

• Your personal information is protected with 256-bit SSL encryption.
• You are fully responsible for maintaining the confidentiality of your account password.
• Any suspicious activity in your account must be reported to us immediately.
• Mama4 will never ask for your password via email or live chat.

Mama4 supports a variety of popular payment methods available in Malaysia, including online bank transfers, digital wallets, and other payment options available on the platform. All transactions are processed in Malaysian Ringgit (MYR) and handled through secure, trusted payment systems.

Deposit: Funds deposited by members will be credited to the account within the timeframe specified, depending on the chosen payment method. Any deposit issues must be reported to customer support within 24 hours.

Withdrawal: Withdrawal of winnings may only be made to a bank account or digital wallet registered in the same member's name. Withdrawals to third-party accounts are strictly prohibited.

• A completed KYC verification is mandatory before the first withdrawal is approved.
• Minimum and maximum withdrawal limits are subject to the chosen payment method.
• Mama4 reserves the right to request additional documents for any withdrawal request exceeding a specified amount.
• Failed withdrawal requests caused by incorrect bank account details will not be the responsibility of mama4.

Mama4 offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus offer comes with specific terms and conditions that must be met before any related withdrawal is permitted.

Rollover Requirement: Most bonuses are subject to rollover requirements as stated in their respective promotion terms. Rollover requirements mean the bonus amount must be wagered a specified number of times before it is eligible for withdrawal.

• Each member is only eligible to claim the welcome bonus once.
• Bonuses cannot be combined unless otherwise stated in the relevant promotion's terms.
• Wagering bonus funds on certain games may not count toward rollover requirements — check the promotion terms for full details.
• Mama4 reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to exploit the bonus system through dishonest means will result in bonus cancellation and possible account closure.

All bets placed on the mama4 platform are final once confirmed by the system. Players may not cancel, modify, or retract submitted bets except in situations expressly permitted by the platform.

Mama4 uses a certified Random Number Generator (RNG) system, independently verified, for all casino and slot games to ensure fairness and transparency in every game round. RNG results are final and cannot be disputed.

• Odds and betting lines for sporting events are subject to change up until the start of the event.
• Bets placed on postponed or cancelled events will be refunded in accordance with mama4's refund policy.
• Any technical errors affecting betting outcomes will be reviewed and resolved at mama4's discretion.
• Users suspected of using automated software or bots to place bets will be suspended immediately.

Mama4 is committed to protecting the privacy and personal data of all our members. The collection, processing, and storage of your personal data is governed entirely by our separate Privacy Policy, which is considered part of these Terms and Conditions.

By registering at mama4, you agree that we may collect and use your personal information for the following purposes:

• Identity verification and required KYC process.
• Processing financial transactions securely.
• Sending account-related information, promotions, and platform updates.
• Detection and prevention of fraud and illegal activities.
• Compliance with applicable legal and regulatory requirements.

Mama4 will not sell, rent, or disclose your personal information to third parties without your consent, unless required by law or court order.

Use of the mama4 platform is subject to strict prohibitions to ensure a safe and fair environment for all players. The following actions are strictly forbidden:

• Registering more than one account using the same or different identities.
• Using any third-party software, bots, or automated tools to interact with the platform.
• Conducting money laundering through a mama4 account.
• Sharing your account with another individual or allowing others to use your account.
• Attempting to hack, disrupt, or compromise the security of the mama4 system.
• Using a credit card or payment method that does not belong to you.
• Spreading false or misleading information about mama4 to the public.

Mama4 reserves the right to suspend or close any member's account at any time, with or without prior notice, where there is reasonable cause to do so.

Voluntary Closure: Members may request to close their account at any time by contacting the mama4 customer support team. Any valid remaining funds will be returned once all conditions have been met.

Platform-Initiated Closure: mama4 reserves the right to close an account without compensation if:

• A breach of the established terms and conditions has occurred.
• Fraudulent activity or money laundering is suspected or confirmed.
• False information was provided during or after registration.
• The account has been inactive for a period exceeding the set limit.

Mama4 provides its online wagering platform on an "as-is" basis, without any express or implied warranties regarding fitness for a particular purpose. To the extent permitted by applicable law, mama4 shall not be liable for:

• Any financial losses incurred as a result of betting or game outcomes.
• Service disruptions caused by technical factors beyond our control.
• Losses arising from unauthorised access to your account due to your own negligence.
• Any indirect, incidental, or consequential damages arising from the use of our platform.

In all circumstances, the maximum total liability of mama4 against any claim shall not exceed the net deposit amount made by you in the 30 days preceding the claim.

Mama4 places the utmost importance on the well-being of our players. We believe that betting should be an enjoyable form of entertainment, not a source of stress or financial hardship.

Our platform provides a range of self-control tools that you can use at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Limit the maximum amount you can lose within a set time period.
• Time-Out: Temporarily suspend account access for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account if you need help stopping gambling.

If you or someone you know needs help with a gambling problem, please contact our support team or visit the Responsible Gaming us for more information.

Mama4 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our platform. We will endeavour to notify members of significant changes via email or in-platform notifications.

Continued use of the mama4 platform after any amendments are published will be considered your acceptance of the updated terms. We therefore encourage you to review this page periodically.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with this Agreement shall first be resolved through negotiation between both parties before any formal action is taken.